Wooden Hand

Refunds & Exchanges

All Purchases are subject to the fair trading act 1986 and the consumer guarantees act 1993.

By Law we are not required to accept returns due to change of mind, therefore exchanging or returning goods is solely at our discretion. returns and exchanges are reviewed on a case by case basis. if for any reason you are not satisfied with your purchase, please contact us in the 1st instance on 006421770211 to notify us with reason. You can also email us.

Please note sold items are not eligible for a refund however we may exchange these or issue a credit voucher if the product is faulty. Please note we do not accept goods damaged by customer so please check goods carefully before taking away.

Custom orders are based on individual requests and therefore considered final sales once the order has been placed with our international or domestic supplier. 

As our Antique products are individual in character, they are not sold as new and therefore do not carry the same warranty attached to new goods. Please chat with us before purchasing antiques and one off pieces if you are unsure of any aspect of product.